IBM India Pvt Ltd( Pool Campus ) on 24rd September, 2016 @ 9.15am. Venue: SG Hall, Dr SNS RCAS
Eligibility Criteria
· Any Graduates (10+2+3) Post Graduates, (10+2+3)
· 2017 Pass outs (with no backlogs)
· No Percentage cut off
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
1. Resume
2. Education all year mark sheets for the highest degree attained / pursuing
3. Education degree certificate (if course is completed)
4. Government issued photo ID card
5. If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
6. Valid Indian work permit (if applicable)
About the Job:
Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills
• Strong computer skills
• Excellent customer service orientation
• Neutral accent
Location of joining - Hyderabad or Bangalore
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening, night and graveyard shifts. Project works 24x7 in various shifts and can vary depending on geographies supported
• Candidate should not have any backlogs in order to qualify for interview and selection process
Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills
• Strong computer skills
• Excellent customer service orientation
• Neutral accent
Location of joining - Hyderabad or Bangalore
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening, night and graveyard shifts. Project works 24x7 in various shifts and can vary depending on geographies supported
• Candidate should not have any backlogs in order to qualify for interview and selection process
